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The VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit identification number. You can find the VIN in your registration papers and in the bottom-right corner of the exterior of your windscreen.
During the enrollment process of your vehicle, the VIN number will also appear in the Infotainment together with the QR code to access My CUPRA app and proceed with the enrollment process.
Yes, a user account (or CUPRA ID) is needed to enrol your car with your My CUPRA app and enjoy all the services. Already have an account? Just enter your email and password in My CUPRA app, and click the Log In button. Now you are ready to add your car and start enjoying CUPRA CONNECT.
Once you've created your CUPRA ID, you will receive an email asking you to verify your account. Open and click on the link in this email to confirm your account. The link will direct you to My CUPRA app, where you can log in with your CUPRA ID. Now that you're registered, you just need to enrol your car by following the instructions in the Infotainment system where you will get a final message of to tell you that the enrollment is completed.
It may take a few minutes for the confirmation email to reach your inbox, or it could have landed in your Spam folder. If you still can't find it, please go through the setup process again. If this still doesn't work, please contact CUPRA Customer Care and we will do our best to help you.
To create a user account in your My CUPRA app, click Log in and then Registration. Next, enter your email address and create a password. Then click Registration. You will automatically receive a confirmation email. Click on the link in the email to complete registration. The first time you log in with your user data, you can fill in your personal details (first name, last name, date of birth, etc.).
To do this, you can start accessing /downloading My CUPRA app in your Smartphone, from Apple App Store or Google Play Store or clicking on "link with CONNECT" under "settings" in your infotainment system, that will guide you through the whole process (see below). The final step of the enrollment is always in your infotainment system, as you will need to scan the generated QR code.
To simplify the enrollment process even more, you can also go through the "Wizard Configuration" in the "Settings" menu in the Infotainment and follow the instructions.
With the QR process, it takes half the time, in comparison with GEN3.
In order to use CUPRA services, you need:
If you don't activate CUPRA CONNECT services, you can only use the services required by law.
Release 4.3.0: You can cancel your contract within the cancellation period by sending us a statement of withdrawal. You can choose to use our cancellation form if you'd like. You can find this form on the My CUPRA app under General Terms and Conditions. If you need more information, please contact CUPRA Customer Care.
Release 4.3.0: The services get activated for free during 3 years on car registration day with your warranty signature.
Release 4.3.x.: You will receive an email one month before the expiration date, then 15 days before, 48 hours before and finally on the expiration date a final email informing you of the end of the free trial period. You can also check the expiration date in the My CUPRA App. To extend your services, simply renew them and make the necessary payment. Contact your dealer for more information.
This is also valid for previous releases.
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary for providing CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR).
Please note that all data is used only by CUPRA and its distribution and service partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary), and CUPRA processes the data according to strict security guidelines.
CUPRA CONNECT's innovative services and functions connect you with your CUPRA and the world. For instance, you can see where exactly you’ve parked your CUPRA or check the available charging stations. Thanks to CUPRA CONNECT services, you can feel safer and more relaxed behind the wheel. Online traffic information makes sure you get to your destination as quickly as possible, while automatic Emergency Call ensures you feel good while driving. All of these services are only a button away in your CUPRA, computer, smartphone or tablet.
Please note: The availability of CUPRA CONNECT services may vary depending on your country, vehicle and equipment.
CUPRA CONNECT services are part of the standard equipment of your CUPRA Born.
CUPRA CONNECT will be available in Germany, Belgium, the Czech Republic, Denmark, Finland, Norway, Sweden, France, Great Britain, Ireland, Austria, Switzerland, Italy, Spain , Portugal, Poland, Hungary, Greece, Cyprus, the Netherlands, Luxembourg, Bulgaria, Romania, Croatia, Slovenia, Malta, the Slovak Republic, Andorra, Estonia, Latvia, Lithuania, Serbia, Albania, Macedonia, Bosnia Herzegovina and Ukraine.
Release 4.3.0: The use of Internet Radio requires additional internet data consumption that you can get via:
CUPRA ID deletion process:
or you can go directly to the CUPRA ID portal (https://cupraid.vwgroup.io/)
This depends on your vehicle manufacturing date:
Release 4.2.0: in case you have more than one CUPRA car, you should create a CUPRA CONNECT ID for each.
Release 4.3.0: for each CUPRA CONNECT ID you can have more than one CUPRA vehicle.
Release 4.3.0: From the In-Car Store, you can buy new CONNECT content. Activate Connected Travel Assist, if you previously acquired Travel Assist as optional equipment.
The Service Activation and Deactivation feature lets you activate and deactivate the traffic data generated in your vehicle Infotainment system service by service, in the Service Management of My CUPRA app. All CONNECT services can be activated/deactivated by selecting the Private Mode (Release 4.2.0: Online/Offline), (Release 4.3.0: Online/Online with Location Data/Offline) in the Welcome Screen, via the control centre (globe icon) and under "Settings" in the Infotainment menu.
You can switch to Online/Offline Mode in your infotainment system via the:
You can choose from different privacy modes:
If you lose your device, you can change your password by accessing the My CUPRA app from another device. The new password is required to use any services in My CUPRA app. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.
Release 4.3.0: A Guest User is a prospective user who has limited access to the services in Safety & Service and Online Infotainment packages, such as:
Online Infotainment
However, even if a Guest User is able to access these services, the packages need to be activated by a primary user in the vehicle first.
Release 4.3.0: An Additional User gains access to most of the services in Safety & Service and Online Infotainment packages available, such as:
Online Infotainment:
Release 4.3.0: Apart from the Primary user, four other users can log in to your car, becoming additional users or remaining as guest users. As Primary user, you can delete other users in the user Menu of the Infotainment or via the My CUPRA app (Garage section).
You can download My CUPRA app on your smartphone at the Apple App Store or Google Play Store. Simply follow the store's downloading and installation instructions. My CUPRA app is free to download.
Also, by following the instructions of your Infotainment system to start the enrollment and activate CONNECT services, a QR code is generated for you to scan it and download My CUPRA app.
First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.
If you're still having problems logging in to your CUPRA CONNECT account, you can go to the CUPRA ID portal and use the email you signed up with, your username or your mobile phone number to identify your account and reset your password. If this doesn't fix the issue, please contact CUPRA CONNECT Customer Care and we will do our best to help you.
Unfortunately, only one vehicle can be linked to the services agreement. This means it can't be transferred from one vehicle to another.
The contract term is also linked to the vehicle. So if you sell your car to someone else, the new owner can continue using the services until the contract expires.
Yes. First, decouple your vehicle from your user account by restoring to factory settings in Infotainment menu. The new owner can then register in the My CUPRA app and link the vehicle to their user account, to continue using the services until the contract expiration, since the CONNECT licenses are linked to the vehicle and not to the ID.
The services contract term is linked to the vehicle, not to the user, so the new owner can continue using the services until the contract expires. To use CUPRA CONNECT services, create a CUPRA CONNECT user account in My CUPRA app, if you haven't already done so. Enter your CUPRA's vehicle identification number (VIN) during the Add Vehicle step. You will then receive a notification telling you that you can change the primary user. The previous owner will also be notified of this by email.
Release 4.3.x: You will receive your invoice via email. It will never be sent by post. You can also download your invoice in the CUPRA Store by logging in with your user account. If you haven't received your invoice, please contact CUPRA Customer Care.
Release 4.3.x: CUPRA, S.A. is subject to legal requirements arising from foreign trade and export control restrictions that prohibit the transfer and provision of products, services and technology to persons sanctioned internationally for criminal activities. In order to comply with such requirements, CUPRA, S.A. processes your transaction data to check it against international sanctions lists. In the event that your data matches the data of an internationally sanctioned person/party, CUPRA, S.A. will not be able to continue with your transaction and will proceed to its cancellation. For more information, please refer to Section 2 of the Privacy Policy ("Screening if your data matches specific official sanctions lists")".
Release 4.3.0: If your car breaks down, press the button on the right side of the three-button module to call the Roadside Assistant Call Centre and send your car's diagnostic data, location, depending on the privacy mode set. The operator will use the data received to help you identify the issue and request assistance.
If you have a serious accident, you can call Emergency Call Services directly. The emergency services can find your location from your vehicle's data.
Release 4.3.0: When you activate the Breakdown Call service, your vehicle transmits relevant vehicle information such as: mileage (km/miles), remaining range (km/miles), seat belts status, HMI languange, service digital schedule, vehicle configuration, and customer data from the enroled user. In addition, it shares the time and location of your vehicle when activating the Breakdown Call so your operator knows how to find you. This really comes in handy if your car has broken down in a sparsely populated area and you don't know where exactly you are. The data sent could differ depending on the privacy mode set.
Release 4.3.1: It also includes Vehicle Health Report data with warning lights.
Release 4.3.0: You can call your country's Customer Care by:
When you select Restore Factory Settings, you reset the Infotainment system to its initial factory settings. This process is required if you sell your car to a new owner. You can perform a reset, through the Infotainment system or via My CUPRA app (Garage section), the option via the app, it will be only available from Release 4.3.0. Keep in mind that performing a reset deletes all of your configurations in the onboard Infotainment system. Your CUPRA ID account won't be deleted, but it will be unpaired from the vehicle.
Don't worry. If you select Delete User, you will only lose your vehicle data, not the user data attached to your CUPRA ID. Your user data can then be transferred to a new vehicle.
To reset your CUPRA CONNECT settings via the Infotainment system, tap on the Menu button and then select Setup. Now tap on Factory Settings and then choose if you want to reset your entire CUPRA CONNECT configuration or only one part. In both cases, you can also reset the vehicle user. Keep in mind that if you reset the user, your vehicle will no longer be linked to your user account and you will lose your vehicle data in the CUPRA ID portal. Also, you will have 14 days to recover your initial setttings.
The Safety & Service feature focuses on the safety of you and your passengers, by helping you easily manage emergency situations. It is included as standard equipment in all CUPRA vehicles, and it is not linked to renewals.
In Release 4.2.0, only 4 online services are available: Enrollment via QR code, User Reset/Restore Factory Settings, Legal Notice, Private Mode & Service Deactivation.
In Release 4.3.0, more online services will be added, such as: Breakdown Call, Info Call, Personalisation, In-Car Store.
In Release 4.3.1., the added services will be: automatic Online Vehicle Maintenance, Plug and Charge, Car Data Exchanger and Vehicle Health Report (to receive up-to-date vehicle warnings and service needs via My CUPRA app).
In Release 4.3.2., the Vehicle Health Report is moved to the Safety & Service section.
Available from Release 4.3.1 onwards: Online Vehicle Maintenance makes life easier for you. As soon as your car detects the need for a service, it notifies your preferred CUPRA Service Partner. Then it will call you to arrange a date for the appointment. No extra effort needed.
Want it your way? You can choose your Preferred Service Partner and contact method (email or phone) in My CUPRA app.
Release 4.3.1: To use CUPRA CONNECT services, you need to register and then choose a local dealer in the My CUPRA app .
If you haven't selected a preferred service partner, you will see the words "Awaiting Activation” in the Service Management section.
Release 4.3.1: When your onboard infotainment system gives you a reminder about an upcoming inspection, your CUPRA service partner receives the following information about your car:
Release 4.3.1: Yes, in case of servicing needs (inspection, warning lights, etc.) the Service Partner that you have chosen as preferred is the one that will contact you if the automatic Online vehicle maintenance toggle in My CUPRA app is "ON".
Not necessarily. You can obtain the data required for the Internet service by tethering your smartphone to your car. You can also opt to purchase a separate data plan via: https://cupra.cubictelecom.com for Release 4.2.0 and Release 4.3.0 vehicles or through My CUPRA app (Profile section).
You can buy an out-of-car data plan, through our third-party partner, CUBIC https://cupra.cubictelecom.com
Release 4.3.0: Every time you change your vehicle configuration, it synchronises both inside the vehicle and usually online as well. Once the vehicle recognises you, all the settings that you had previously saved to your account will appear (e.g. driving/parking assistants, climate control and exterior lights, etc.). This way, you don't need to change the car configuration every time a new user drives or logs in to another CUPRA Born vehicle.
From release 4.3.0: You can customise the following settings:
For further details, check the Product Concept.
Release 4.3.4: Automatic system updates can only be received and installed by the Primary User and when the vehicle is in 'Online Mode' or 'Online Mode with Location Data'. After the vehicle has completed the automatic download, a pop-up window appears in the infotainment indicating that the new online software is available. Accept the pop-up notification, switch off the vehicle and select: 'Update available' in the goodbye screen. The vehicle cannot be used during the installation process. Please note the time the update takes before proceeding with the installation process.
Available from Release 4.3.1 onwards: This function automatizes the payment and authentification process in public charging points, making the charging process easier and quicker. This way, you only need to plugin the charging cable to your vehicle.
Please, note that Release 4.3.0 won't be compatible with this function.
Release 4.3.1: To be able to use this function and its advantages, you must have:
Release 4.3.1: To use the Plug and Charge Online function, you just need to follow these steps:
Available from Release 4.3.1 onwards: The Vehicle Status compiles important data concerning your car's mileage, upcoming services and any warning lights, displayed on the instrument panel (e.g: defective bulb). The data overview, is available in the My CUPRA App as well.
If the Breakdown Call is triggered all relevant warning lights from Vehicle Health Report are sent to the Roadside Assistance Center.
Release 4.3.0 vehicles are not compatible with this function.
Note that, Vehicle Status is the name of the function in the MyCUPRA App, otherwise it is called Vehicle Health Report.
Release 4.3.1: Unfortunately you cannot download the file with your vehicle status, however you will be able to visualise many different parameters of the vehicle status, see "What is the Vehicle Status service?".
Release 4.3.1: The most recent Vehicle Status isn't sent automatically. The information will only be up to date if the engine was switched on, while the car was in an area with network coverage. This means that if you don't start your car for 5 days, the data will be 5 days old. It also means that any damages or malfunctions in your vehicle that occur after the engine is switched off will not be recorded.
Release 4.3.0: In case the status of the vehicle has changed or requires your attention, a new display will be shown in the app, with the affected warning status, which comprises:
Otherwise, you will see the My Car screen with the car 3D render.
Release 4.3.0: If you don't see your most recent data in the My CUPRA app, don't worry. It could be that your car didn't have network coverage when it was switched off, or that the vehicle wasn't switched off properly. If that isn't the case, check that your app is up to date and update it manually if necessary. If the issue persists, please get in touch with CUPRA Customer Care.
Release 4.3.0: The Parking Position service lets you find your car from wherever you are. Getting to your car is quick and easy thanks to the in-app navigation, which clearly displays a map with where and when you parked and even a possible route to your car.
Release 4.3.0: The Parking Position is usually precise within 5 to 10 metres. Accuracy depends on several external factors, particularly GPS signal quality and type of GPS technology used.
*Release 4.3.0: Your car's current position is only transferred once the engine has been switched off.
You can set up the desired temperature of the vehicle using the climatisation function before departure via the My CUPRA app (Air Conditioning Section).
In addition, for Release 4.3.0 vehicles, the rear window heating can be activated.
You can also visualise the current climatisation status of the vehicle through My CUPRA app.
The interior temperature of the vehicle can be set to your desired value. The vehicle will decide whether to activate the A/C or heating.
4.3.1: If the Remote climatisation service isn't working properly, please check that your car is parked and the engine is off.
Rear window heating can be activated either:
Front seat heating can be activated if exterior temperature is strictly below 12ºC (new rule vs. 4.3.0.)
4.3.0: The update to the new front seating rule will be activated automatically, but for the specific case of climatisation, the 4.3.0. client will have to "Accept" a pop-up that will appear in the Infotainment before turning it off definitively. For the update to take place, the customer must exit the car and close it.
The e-Manager service lets you start & stop immediate charge of the battery, schedule charging and its desired target charging or configure a routine.
The charging process is optimally performed to save energy costs. This includes charging during the night or starting and stopping the charging process, according to your needs.
Also, you are able to set the maximum charging current and the Battery Care Mode (improves the use of the battery and extends its life cycle). The Battery Care Mode will warn you with a notification that 80% has been surpassed. This service, can also be deactivated throught the app. Note, that for the Release 4.3.0 vehicles, an update is needed to use the Battery Care Mode.
Using the My CUPRA app (e-Manager section), you can check the charging status, remaining range and remaining charging time and the connection through the charging plug (in/out), charging rate and type of charge (AC/DC). Furthermore, you can also let the connector cable be released automatically once the charging process is finished, if you have previously configured it.
The vehicle may take up to 2 minutes to wake up to interact with the app.
To create or delete a profile, the customer will have to do so through the Infotainment, in vehicle section-->e-Manager-->routines. There you will be able to set the routines. You can program up to 5 profiles with 3 timers each. Once the profile is set, it can be edited the same way via the Infotainment or via the My CUPRA app (e-Manager section).
Your maps will be updated once a month. The Online Map Update is performed automatically, based on your car position and destination.
The Parking service gives you additional information like the number of available spots, opening hours, prices, distance and capacity. This saves you time and reduces the risk of distraction.
Once you have started the service, a list of parking options is displayed on your onboard infotainment system. Select one of these options and begin navigation by tapping Start.
Thanks to the charging stations service, you can see an overview of the charging stations in your area, including their opening hours and prices. The service also lets you know information about charging power, charger availability and more.
Yes, if you select a charging station from the list, its address is automatically entered as the next destination in your navigation system.
The Natural Voice Recognition service lets you give commands in a natural way, avoiding the need to learn specific voice commands. You can easily call up various services, such as addresses, online content, internet radio, dictation, etc. Just keep in mind that online content and addresses require an internet connection.
To give voice commands, just push the Press to Talk button on the steering wheel or say "Hola hola" and give your command directly after.
Note that the vehicle permissions should be accepted through the My CUPRA app, to provide a proper use of the function (find it in the vehicle section on the main navigation bar).
When you need to send or reply to an email or SMS but don't want to take your hands off the steering wheel, the Voice to Text service lets you convert your spoken words into text format. Just press the Microphone button on the display and dictate your message.
Release 4.3.0: You can conveniently plan your routes on the My CUPRA app.
To be able to receive trips, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
Release 4.3.0: Only one Route can be imported.
From release 4.3.0: From the In-Car Store, you can buy infotainment apps, donwload Online Vehicle Maintenance, purchase extra key licenses for your CUPRA CONNECT Gen.4 services. The In-Car Store may also be integrated with other third-party sellers.
From release 4.3.2: Activate the Connected Travel Assist if you have purchased the Pilot L optional equipment.
Release 4.3.0: To use the In-Car Store, you just need to register on CUPRA CONNECT and enrol your vehicle. Keep in mind that only the Enrolled user of your vehicle can buy digital products.
Release 4.3.0: When you buy a license, it's activated automatically. The duration of the license depends on the commercial offer.
In-Car Store is available in all CUPRA CONNECT Gen.4 Release 4.3.0 cars onwards.
To be able to receive traffic information, the navigation system in your vehicle must be online.
Release 4.3.0: With Online Route Import, the user can plan routes from home, via My CUPRA app (Maps-->Route import section) and send it to the vehicle's navigation system. Several routes can be saved with up to 4 stopovers on each route, including final destination. Individual preferences and destinations can be added to any route.
We at CUPRA, S.A are committed to complying with current regulations in order to safeguard your privacy rights and freedoms.
CUPRA, S.A maintains a database of all personal data provided by customers, as well as other information which is necessary for CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.
Please note that all data is used only by CUPRA, S.A and its distribution and Service Partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary), and CUPRA, S.A processes the data according to strict security guidelines.
Yes, at any given time you will have the information that data protection regulations require to be provided to users at the time you provide us with your data, so that, taking this information into account, you can decide whether to use the service offered or not. Therefore, all CUPRA applications include a privacy policy where you can consult who is responsible for the data, what are the purposes for which the data is processed, if the data is communicated to third parties, the period of conservation of data and how to exercise the rights that the data protection legislation confers you.
As soon as your data is no longer necessary to fulfill the purpose for which it was collected, it will be directly destroyed or anonymised so that it is no longer possible to attribute it back to the person to whom it corresponds. In this way, CUPRA, S.A manages to use the data while reducing the risk of its use, thus complying with the principle of purpose limitation and data retention period.
Yes, you are absolutely free to delete your data. For that, you should go to CUPRA CONNECT App, then log in. After that, click on the account, your data, in your personal data, click on the option to Delete the data.
Aditionally, if you also want to delete your CUPRA ID account, you could do it by managing your data and privacy settings at https://seatid.vwgroup.io/.
If you need further support, you can contact to:
CUPRA: customercare@cupraofficial.com
Yes, by going to the Infotainment menu in the car, under "User" and press "Delete user/Restore to Factory settings". All your data will be deleted from the car and from the backend. This process is a requirement in case of transfer of ownership.
It is for activation or deactivation of data transmission for the building of an anonymous database for research and development of automated driving.
The data upload can be directly activated or deactivated using the ‘Automated driving development’ slider in the privacy settings. Data transmission also depends on the setting of privacy levels. The upload is only active in the ‘Use location’ and ‘Share location’ levels.
It is not necessary to process your contact data , only the information derived from your actions/ driving patterns. CUPRA, S.A aims to anonymise your data in order to create a set of aggregated data for the research, development and validation of automated driving.
The personal data to be processed is the VIN and the location of the vehicle at the time of data collection, which is the minimum data necessary for the intended purpose.
The purposes of processing data are: the development of automated driving, improving traffic safety on the roads, Adaptive Cruise Control improvement and development of future driver assistance systems.
Yes, but your data will only be used or processed once anonymised by Volkswagen AG or by carefully selected development service providers and companies.
We cooperate with well-known companies in the field of map data development, infrastructure planning, road safety or autonomous driving in order to provide you the best driving experience and enhance your safety.
The personal data is stored for a maximum of 24 hours for anonymisation and quality assurance purposes. The original data is then completely deleted.
Yes, you can deactivate data collection using the ‘Automated driving development’ slider or by changing Privacy settings (Release 4.2.0: ONLINE, OFFLINE mode
Release 4.3.0: ONLINE, ONLINE + Location data, OFFLINE mode).
When you are in the OFFLINE mode, all the services are Deactivated (except for the Public Emergency Call that is always available as per European Legislation). Thus CUPRA CONNECT services, are not fully available until you switch back to one of the ONLINE modes.
